RE: SE Mytheresa help!! 07-14-2022, 05:13 AM
#5
Ok thanks for the précision.
The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?
The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?


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