[Ordnael92]

Don't you have one?

yeah it's what I gave them to begin with

Then why are they requesting It again?

Yeah, that's a weird request from PP.
When I called them after filing my claim (I was worried about having picked a wrong category - I had gone for SNAD and wanted to change it to something like "refund agreed but not issued", I saw that as an option but the website was giving me an error when I tried to save the changes), the rep told me I had done everything more than right: right category (I received an empty box, that's the real problem => SNAD), tons of details and proofs provided by me...
I won the claim as soon as the time for Meta to reply run out.