[mothered]

When you try this method always say that you already checked with your neighborhood and no one picked up anything

or just say that you were home whole day waiting for your box but no one came.

^ It's best to Isolate your claim for nonreceipt of goods, hence use this approach rather than the one above It.

Don't get the neighbours Involved when there's no reason to do so. It's a different story If they ask you to check - obviously comply with their request.

I just refunded 450€ of Lego 2 weeks ago for my kids.

No doubt your kids will be delighted.

Did you experience any complications, or was It pretty straightforward?