[mothered]

I finally got an e-mail from their top EMEA Customer communication bitch telling me they have closed the case and no that they would not do anything thing do help me. Then silence. No explination. No response of my e-mails and the reps on the phone could not give me any answers because they did not had not a clue why they would shut down the case.

Escalate your claim on the grounds that Insufficient evidence was used to decline It.