[glister1989]

@mothered

@mothered
Frankly, I am at a standstill, they drive me in a circle and all the time asking to wait 24-48 hours and so every day. All stalled by the fact that they (department of account management - there is no direct communication with them, but only through the mail) do not want to unlock my account, and poor me in a deadlock.

Everything looks like this: I call the infoline, they say that they see the return and everything is fine, but it would be nice if the account is unlocked (some say that you need to unlock the account, others do not). They say they will write a letter to the right department and so on in a circle.


As I said above, I have screenshots: dialogue where they confirm the refund 3 different consultants; also there is a screenshot of the account with the words refund total and the green numbers.

But all this makes no sense, I live literally in Groundhog Day, every day the same thing in the course of communication with support I stand still and do not move anywhere.

I fully understand your position and frustration.

The upside Is, you're able to get In contact by phone to the Infoline, so ask them to forward you to another department that can process the refund. Don't get off the phone until your concern Is addressed.

Thanks for the advice, I really appreciate your time and attention.

But it all rests on what they say and insist that they have no direct connection with the department which deals with unlocking accounts. They send an email and ask to wait 24-48 hours. When this time passes, nothing happens, as the answer does not come or even silence, and everything starts over again. Infoline consultants say they have no influence on the department and the only thing they can do is send them emails. It's a closed triangle. Therefore, talking to the infoline does not give the desired result because this department does not have the authority.


Of course, it is possible that my account has already been flagged, but they do not tell me about it and just procrastinate, I do not know.