[Itree1986]

This may be dead as they are insisting on not helping me and that i need to resort to fedex.

Nonsense.

They're obviously handling your claim, hence It's their responsibility to Investigate the matter with the carrier that serviced your delivery. I don't remember every event, so have you requested the claim be escalated?

The claim already was escalated to ceo level whatever that is and then sent back to the department i am currently with but it is like kicking a dead horse with these people. They keep refusing the claim because of the 1lb weight discrepancy but never weighed the package themselves