[Augo10537]

Hi everyone, I'm planning to buy a pc on amazon but I don't know if I should use the dna method or do a ftid. I already got a refund on an iPhone 13 pro max saying the box arrived empty and it worked great. The computer costs 1400€(1450$) and weights like 10kg. It's sold and shipped by amazon (I'm not sure if the seller changes anything). Does amazon open investigations when you say your package didn't arrive? I've heard people say that the ftid doesn't work on amazon.de anymore, is it because they tried to get a refund of an item that cost too much ? If someone could help me i would be glad.