[glister1989]

(we have closed your accounts with Amazon. We took this action because you have continuously requested refunds or replacement shipments for a high number of your orders. Of course, every now and then there may be a problem with an order, but we are not prepared to continue to give you refunds or replacement deliveries to this extent.)

The keywords are:

we are not prepared to continue to give you refunds or replacement deliveries

Essentially, It means they will not "continue" to Issue refunds/replacements - with future claims.  There's no mention of the current refund, so unless new evidence comes to hand, you should still receive It.

The account was not unblocked. The situation is strange considering the fact that they approved my refund and I received all the information, but now I received the same information.


"Your returns will be processed as usual and you will be refunded according to our return policy.
In addition, I have reviewed the status of your return order # According to our records, the item you returned was not processed by our returns department.
I am sorry for this delay, but we can only initiate a refund if the item has been processed by our returns team.
We will respond to this email as soon as an update on your order return refund is available.
We do not expect to respond to any further emails regarding this matter.
Thank you for your understanding and patience."

UPDATE

After this message they completely restricted my account. I can no longer log in to it. After communicating with support the following was said( over the phone), the system shows a recommendation and request for a refund of my funds, but because of the blocking of the account it is canceled and the payment is listed as unprocessed. What to do next, friends? On the phone people are sitting without rights and opportunities, and through the mail no one and nothing unblocked me. Also interesting is that they split the refund in two parts, I received a part for one item, and the second tranche I did not receive and got a blocked account .Thank you all for your attention