[tenous]

Hi, a few days ago I bought Amazon gift cards with crypto. I placed a $90 order, paid with my gift card balance. Next morning my account was suspended for "unusual activity". They asked me to provide proof that I'm the owner of the payment method used to make the order, which they referred to as my credit card ending in XXXX, but I paid using gift card balance, not my card. They asked for my ID and billing statement, which I provided. Today I received another email saying that they've closed my account and that they may not reply to future emails. I had a $200 gift card balance. Has anyone been in this situation before and managed to get their account or money back? Who should I contact? What email should I write to? Should I just make another account with a different name, address, IP, etc?