[mothered]

I'm not quite sure what you mean by 'verify your return'.

Meaning they may open the sealed box to make sure you've returned the correct product.

I don't want to bother you anymore because I feel like I'm asking too much

No problem at all.

So what did you mention to me about?
'Request your claim to be escalated and explain all relevant details to them in this thread'

Amazon has an escalation team, whereby your claim Is reviewed (reassessed) by a senior member who was not Involved In the original decision with your claim.