[mothered]

Email come through today from them letting me know they’ve been in touch with the courier and they confirmed it was placed in an area and tracking info shows that but I’m saying I didn’t receive package.
Asked me to fill in a legal statement confirming I didn’t receive, I’m going to go ahead with this. Feeling pretty confident so far as I think the parcel not being handed to me was massively in my favour.

Tracking Is a useless form of verification, for the fact that It cannot confirm person-to-person delivery.

There's no evidence to decline your claim at this stage, hence their request to sign the document.
We shall await updates.