[Sunset34]

"Thank you so much for your patience while we looked into this, I have made a note in the case that you'd prefer a refund at the conclusion of our investigation.

This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site.

Although, I can't provide a firm timeframe, it usually takes about 3-5 business days (Monday Friday) to complete as we need to communicate with various parties such as the courier & logistics team.

We will follow up once we have more details from courier."

Standard reply? courier will come to me?