[D1919]

Update- chased it up again today to see where it was up too, portraying my sadness that I’m “going on holiday Friday” and upset my stuff isn’t here and had no update and I’m panicking my money/clothes are unaccounted for.

Turns out the previous agent hadn’t even filed the investigation with the courier… Made sure they knew how angry I was and said this wasn’t a good start into the investigation, new agent was much better and followed up with an email so hopefully hear something before this week finishes!

Turns out the previous agent hadn’t even filed the investigation with the courier

^ Very poor claims management.

It's good you let them know about It, by venting your frustration.

Awful isn’t it, sometimes feel like the mismanagement of claims can go in your favour. Here’s hoping that it does.

It’s strange as although it wasn’t filed with the courier company, the same driver came back the next day and placed over the fence which was unusual as he never does that. At first I thought he had been given a telling off, that’s what prompted me to go speak to Zalando to learn they hadn’t even filed it. Obviously just a coincidence what benefited me lol