[mothered]

Update: spoke to amazon. First representative said the following and just rudely hung up on me:

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.

Please contact us back when the police report is complete. We are unable to accept police reports that are in “pending” or any other incomplete status. The police report must be filed and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments. Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

A typical reply from Amazon, of which the representative copied & pasted It.

There's a 4 hour gap from when you asked for my assistance, to the time of this (your) post. Did Amazon seriously perform an external Investigation by collecting GPS/tracking Information, cross-checking the carrier's manifest and consignment, and assess every event/Incident to conclude their findings - all finalized In 4 hours?

Enough said.

Afterwards, I spoke to another representative who said they forwarded the issue to their concern team and will get back to me within 24 hours.

Should I wait for the concern team to respond or should I just file a police report?

Depending on their assessment, you may not need to file a PR, so wait for their reply.

Thanks!

You're welcome.