[mothered]

how long did it take you and was it recent?

Got the email for the refund this morning. Took like a few days back and forth. Once you view the other thread it should explain better. You also have to call them and act genuinely upset and firm that they keep going around in circles saying that “you went to the police station and ask for a physical copy to be sent off and signed by the police chief but they said that  it would cost 75 pounds”. This and repeatedly responding to the emails saying the same thing as on the phone should make them give up.

Did you continously ring every day?

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Got the email for the refund this morning. Took like a few days back and forth. Once you view the other thread it should explain better. You also have to call them and act genuinely upset and firm that they keep going around in circles saying that “you went to the police station and ask for a physical copy to be sent off and signed by the police chief but they said that  it would cost 75 pounds”. This and repeatedly responding to the emails saying the same thing as on the phone should make them give up.

Did you continously ring every day?

@mothered could you link me to the thread he mentioned

I address countless posts each day so to be honest, I don't recall the thread.