[Blackyi22]

Yes, at least in EU, you can ask Amazon to get a copy of all your chats and phone calls with the support center
I can confirm, as I've had a friend send me the recorded call of a refunder.. who literally just said "Item didn't arrive" and that's it
And they charge 20-30% of the order value just for that, makes me mad
Not too sure WHERE you get it though, guess you can try asking directly on the chat itself? Saying you need it for whatever reason, it's your data and you want it

Thank you soooo much for this response, before asking my friend i'm gonna try to get the logs, maybe i can write here if i get success and by doing what

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Thank you soooo much for this response, before asking my friend i'm gonna try to get the logs, maybe i can write here if i get success and by doing what

They answered me (translated):
The chat history can be seen directly by "scrolling" to this one as well, it should also see those that occurred previously
As for calls, they are not available unless solicited by an authority as part of an investigation or complaint