[dagaggg]

Wanted to update my experience here. SE was successful it seems.
Day 0 package arrived
Day 1 reached out to customer service stating the package didn't arrive. Agent said they would open an investigation 3-5 days
Day 2 agent reached out asking if package showed up. Obviously no, and my neighbors didn't have it
Day 5 I follow up with agent. They offer refund/replacement while they continue their investigation
Day 6 Refund received

Don't worry about an open investigation. Just keep your cool and see how it pans out.