[mothered]

Read their terms they will do an investigation on your behalf with the delivery company and decide whether to provide refund or replacement.

That's standard practice when claiming the package didn't arrive.

It Indicates they take responsibility.

Like for mine he said it was left in the porch, I have no porch.

My goodness, the driver must've been half-asleep at the time of delivery.

My safe place that is registered is with my neighbour and it was left by the bin .

Given the driver made the decision to dump It by the bin, the carrier Is responsible for loss of goods.