[mothered]

I had that I opened my parcel and my watch was not inside and the person said this

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

        *  - The delivery address regarding this incident.
        *  - The items were delivered according to the carrier tracking.
        *  - The report was created for stolen items/theft/larceny/ or other similar crime.
        *  - The status of the report is completed or closed.
        *  - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in “pending” or any other incomplete status. The police report must be filed before [45 DAYS AFTER THE DELIVERY DATE] and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

As already stated by another member, file the PR.

I had that I opened my parcel and my watch was not inside

^ Just to clarify your approach, did you claim that the entire goods (box & watch) were missing from the package?