[Turbando]

they believed everything so far it seems

What did the conversation Involve?

they insist that the monitor catching on fire is very abnormal

It may be abnormal, but It's certainly a possibility - just as this user experienced with an Acer monitor.

Got told they are reviewing it internally

What was their exact reply?

It involved the usual, they asked for pics, I said I did not have them, after that they asked for my invoice which I gave them, then they asked for pics again, now they're reviewing it.

Their response (rough translation): "Since you told us you don't have the monitor with you anymore and we can't pick it up we will review it internally and we'll get back tou you as soon as possible."