[Itsit]

Seems as if after asking for evidence they have chose to ignore the email.

It's amazing how they're Ignoring you after you've requested the evidence.

If they have nothing to hide, they have everything to show. It pretty much speaks for Itself.

I will give them to Monday to reply, if not what shall I do? Give em another email asking why they have chose to ignore my previous email?

Repeatedly email them (as well as other departments) until you receive a response.

Thank you for your e-mail.

Your complaint has been passed to myself for review and to provide you with a final resolution.

The advice you have been given is correct, to contact your card provider. This is not to apportion blame to anyone, but all the checks show that the order shipped complete and delivered as dispatched, with no damage to the packaging. The card provider will support as a neutral third party.

This is our final resolution on this case.

Of course, if you prefer not to accept this resolution, legal paperwork can be addressed to the below address: