[shinee]

If anyone can help me, I just got airpod pros and a case from Amazon and I got out of a chat with support and I said it was an eb and he said he’d move me up to the special team that handles this and I got an email saying that they won’t be refunding me and I can contact the authorities if I want to go further. Anyway I can sort this out?

that sounds kinda awkward. what did u say to the reps? anything that might be inconsistent with your EB story?