[rumham6969]

they told me to confirm my address so "the police can send an investigator"

^ Do not comply with their request.

It's not a crime-related Incident, so there's no reason for the police to get Involved with your claim.

Understood, I won't comply but this doesn't really leave me with many options. They don't seem to want to do anything unless they get police involved. Their latest email told me to "take the laptop to the nearest manufacturer store to verify my claim."