[Itsit]

The courier investigation shows the box was delivered directly to yourself, in good condition with no signs of tampering or damage to the packaging.

They're not listening to your request.

Where's the evidence demonstrating the package was not damaged? They could've made the whole thing up.

Seems as if after asking for evidence they have chose to ignore the email. I will give them to Monday to reply, if not what shall I do? Give em another email asking why they have chose to ignore my previous email?