[Itsit]

The reply I have received is ‘ we advise you to contact your card issuer as they will support me for goods not received as expected’

A very poor response.

It's not their place to Instruct you to deal with your credit card provider, nor Is It any of their business. Tell them to assign a claim number to your Issue, and act on It asap.

As this shows as delivered we would need to refer you to your card provider to raise a claim for a disputed - goods not received as ordered. They will support from there as a neutral third party.

I am sorry we cannot provide any alternative guidance.