[mothered]

This is what I got from their email:

They've specifically stated the following details:

without it physically or without the model/serial# tag from the unit

The operative word Is "OR", meaning one or the other Is acceptable.

As such, the model/serial# tag will suffice their needs.

What should I reply with to persuade her?
The last part of "without the model/serial # tag from the unit" is confusing me because I sent POP along with a picture of the information of the monitor and it clearly shows the S/N.

Send It again.