[Shade7]

I have already placed the order now for the watch, will this be a significant problem having no previous orders?

Not to worry.

Having previous transactions on the account demonstrates credibility, which draws (some) attention away from the SE. That said, some reps don't focus on the account's history, hence your current SE still has a good chance of success.

Maybe I should instead do wrong item received? I’m just struggling to find something of similar weight and much less value.

The Item Is perfectly suited to the EB/missing Item method, so stick with It.

Thanks for the info. Will keep this thread updated with progress.