[bigpill]

Asked them for a signature, they told me they cannot provide that information and that I need to contact FedEx, so I'm currently doing that

Nonsense.

Neiman Marcus Is handling your claim and contacted you about the signature, so obviously they have It on hand. If FedEx fail to comply, demand It from the company for the said reason.

Listen to this, called up FedEx, told the lady or whatever was on call with me the tracking ID, we went through a whole bunch of questions she was a bit challenged with her English so it took longer than I expected. She told me there was not a claim even made on the actual package (I didn't believe it at first so I double checked twice with her the tracking ID), and that I'd have to contact the company again for them to make a claim. Went to go ask Neiman and got the same live chat representative that promised me a refund after 5 business days, he said that the decision was made by upper management and that the FedEx representatives cannot see the claim being declined/made only upper management can. I'm completely lost since I apparently cannot make a claim through even the company because apparently "upper management" is taken care of it?