[johnnyboiog88]

This was about a month ago, had to stay firm as it took them a while to accept that I did not have to file a police report, I also had trouble after 2 weeks of them receiving it; CS rep kept saying they did not receive parcel despite tracking saying otherwise, once again got put through to a manager, had to fill out a brief form explaining when I sent it, what I sent etc. and I got my refund in my bank 2 days later.

Wait, is this the wrong item you just got an email about?

Yes it is indeed

I'm surprised they didn't mention rebilling.  Reminds me of when I thought I got away with it https://sinister.li/Thread-Amazon-Wrong-...ed--161643
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I did see that the other day and it gave me a chuckle. Yeah I emailed back just asking why they think the correct item was in the box etc. and if they could explain further. They got back to me with a slightly generic email and said that my account remains open for now but if I do not follow terms of service they will close account. So I think I will give this account a rest for a while and switch to the one you kindfully unlocked for me the other day!