[mothered]

Oh ok, so you're saying there's a (good? decent?) chance that it'll go smoothly since I'm returning a device that still has the protective film on it and turns on perfectly?

If there's no Inconsistencies with your return, there's a good chance of a favorable outcome.

Otherwise, please let me know if you can think of any other method to swap the Quest for something else

Are you thinking of the wrong Item received method?

BTW: I just got an email saying they're gonna refund or replace the missing item, SE is 99% successful so far I'd say (let's keep 1% for when I get the money back)

let's keep 1% for when I get the money back

^ This.

A refund Is only complete when the funds have cleared Into your account.