[pasqui]

I contacted Amazon. I was kind and showed my frustration. The operator took charge of my case, sent a message to the seller to understand what happened to the package. He told me that I have to wait for the seller to answer, and to rest assured, if the seller does not provide explanations they will make me a refund themselves. Now I have to wait for their email.

It's standard practice to communicate with the seller.

Please reply when you receive their response.

I contacted the operator again, he opened a complaint for me from a to z. he said to wait a week to get feedback