[mothered]

That is exactly what i have been saying to them and i swear it is like im talking to alexa.. i even asked that exact question to them. every response sounds like some automated generic alexa response. It is very frustrating and it is impossible to get someone on the phone.

I understand how frustrating It can be when dealing with thickheads.

Try and establish a phone conversation - you will at some point. If one rep/agent can't help, ask to speak with someone else, and keep repeating It until your questions have been answered.