[DragonyCat]

I can always send them a broken .pdf (similar to what I did before). But I'm afraid to actually temper with the file and send it like that. This SE might not make it rip.

First try the corrupted file and see how they respond - they may well give In.

If not, we can then tackle the second alternative.

Update:

"Good day.

We raise your concern to our higher team, regarding the issue that you already throw the device. Sadly, we receive feedback that we cannot proceed with the replacement if the device is not in your possession since you need to send it back to us first before we deliver the replacement.

Is it possible that you retrieve the device so that we can proceed with the warranty claim?


We will wait for your response."

I think it's like their last attempt to send something like this, like, who still has their thrown out stuff ready to grab? Lol. RIP this SE.