[mothered]

I did everything with your instruction but it failed.

We have conducted CCTV checks that shows all 3 correct items being packed successfully and dispatched to yourself.

When Intending to use the missing Item, partial or wrong Item received method on a company you've never SEd, always research to check whether or not they have CCTV cameras monitoring their packing procedures.

You can always say the package arrived damaged, hence the goods were stolen In transit.