[DragonyCat]

What's the best alternative to boxing them? Am not really in the best state/situation to be doing that.

Under the circumstances of your claim, as well as the nature of the Item, boxing Is the best option.

You can try saying that you threw the mouse In the trash, for the reason that there was no purpose In keeping a non-functional Item. After all, who keeps broken products that serve no purpose whatsoever?

And as for the POP, I will tell them I already sent it.

Yes they already have It, so I don't know why they're requesting It again.

Got it. I sent them a new reply. Basically said that I don't have the mouse anymore (someone in my family threw it out because it was not functional anymore) and also told them about the POP I already sent to one of the other reps. Made a bit of a sad story about it all. Did not demand anything but asked what could be done right now. Waiting on their reply.