[DragonyCat]

Update: two emails now.

"My name is xxx from the Warranty team, and I will be assisting you further with your Return Merchandise Authorization (RMA) concern.

We apologize for the inconvenience that you are currently experiencing with your device, and this is not the experience that Razer wants for our customers. But no worries, we'll be providing a replacement for your defective unit.

For your convenience, we would like to know what shipping label would you prefer, DHL or FedEx?

Just a heads up, you will have to drop off the device at the nearest courier using the prepaid shipping label that we will be creating. You may review the points below for your reference.

1. For our team to process a replacement, your device needs to be sent to our warehouse. We will provide you with a prepaid label for free to help you send the device back.

2. After we successfully receive the defective unit, then we can start processing the replacement unit. We will share the tracking details once we have them available.

3. The entire process of replacing your Razer device will take about 5-8 Business Days depending on how soon we received your defective unit.

We will wait for your response."

and

"If possible, may we also request the original invoice that your seller has provided to you? This is for documentation purposes, it is okay if the receipt is in your local language.

Thank you for your understanding and patience. We look forward to hearing from you."

Mhm, interesting situation. What do you all recommend?