[mothered]

"Thank you for providing the pickup/shipping detail. I hope this email reaches you well.

Please be informed that we will forward this case to the relevant team and they will reach you within 24 to 48 hours. If you have any further inquiries about the warranty process, now try, they will assist you in the warranty replacement process.

Thank you for choosing Razer and have an amazing day."

Waiting game begins haha.

Yes, their Investigation continues.

You know what to do - If they don't reply, get In contact.