[VisstickNL]

lol, had exactly the same last week. This happened and might help you out:

- Ordered Monday, delivery expected tuesday
- Entered a 'giftnote' with a text as: Happy B'day baby! Finally your Apple Watch! Enjoy it!
- Got e-mail on tuesday that it's delayed until thursday, so I ran into AMZ chat
- Asked them if they are really really sure it would come thursday, because it's my girlfriend's bday thursday and don't want to come empty handed.
- Operator told me he would ask DHL to give mine priority (haha, as if they would ever do that)

Thursday: Delivery day.
- Item got delivered, immediately went to chat to tell them there was not actual watch in my box
- They asked me if box was damaged / opened, I told them that I wasn't really sure, but I did have to open the seal so I guess not
- Operator wanted to send me a new watch, with delivery tomorrow. They really tried to push this option like 2 / 3 times

Now, because I already said earlier to them that it was her birthday today, I told them I would go to a physical store which I just called during this helpdesk chat conversation and I knew for sure they had stock. But, if they didnt have it, I would come back to AMZ to buy one after all for day after.
Also said that I really needed the money back to buy another one, as I would have a negative bank balance after paying twice. Operator promised me to speed up the refund and case closed.

Worked for me, will probably work for you Enjoy!