[DragonyCat]

What does this mean exactly? Will they call the store and verify?

They can check It Internally, or liaise with the store.

Thanks for the YouTube link tip, did not think of that.

You're welcome.

Also, about this, how do you know that from the sentenced used by the rep?

Because there's nothing there to suggest It, not even an Indirect Indication.

I see, I see. I will send a reply to the rep with the butchered YouTube link and the store name and purchase date. Hopefully they won't find out about it.