RE: Need some help with a small SE (mouse) 04-27-2022, 12:19 PM
#18
(04-27-2022, 03:08 AM)mothered Wrote:(04-26-2022, 07:54 PM)DragonyCat Wrote: I looked up an old receipt of a store I bought something completely different from, years ago, and used some inspect element on the date, item name, etc. Made it look like I purchased the mouse 5 weeks ago.Hopefully they don't cross-check the order/Invoice number.
If so, the description will come up as the original purchase.
(04-26-2022, 07:54 PM)DragonyCat Wrote: I also downloaded a random video of scallions from the Internet lol, corrupted it fully, gave it a name that looks like it was taken from a mobile device (the time and date ending with .mp4) with a bonus (1) before the .mp4 to make it more normal. It can't be opened / it opens with an error.Nice work, you've covered It well.
(04-26-2022, 07:54 PM)DragonyCat Wrote: I replied to the email of the rep, with the files, and constantly in a polite manner. Will update you all soon again.Please do.
Update 4:
They replied with this:
"Thank you for your email. I hope you are doing well.
Sorry to tell you that we are unable to run the video after downloading it. Could you please try uploading the video clip upload the video to Google Drive or YouTube and share with us the URL link? And make sure to set the video as Public or Everyone.
Regarding the proof of purchase, need your assistance to translate the receipt into the English language. We require the retailer name and the purchased date of your Razer Basilisk V3 mouse.
We will validate the warranty status and assist you in the warranty replacement process once receiving your video and receipt.
Thank you for choosing Razer."
I'm a little lost right now. They need a video proof, but they also need help with translation? One would say, Google Translate is your friend, but okay lol. But one of the last sentences makes me think they really want to have the mouse sent to them instead of giving me the mouse without sending something.
Curious what you all think.
Like roses, we blossom, then die.




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