[mothered]

i sent them the email and after 4 days still no responses..

Don't just stop at one email.

Keep emailing them until they respond - even If It takes an entire month of 20+ emails per day.

should i make a new account?

No.

This account needs to be addressed and corrected.

will i get instant locked if i use the same card?

Amazon Is very good at detecting multi-accounting.

The same payment method will certainly be Identified.