[DragonyCat]

Update 2:

Customer support answered with this text:

"Thank you for providing the required information. I hope this email finds you well.

Upon reviewing your case, your Razer Basilisk V3 issues still persist after going through all the troubleshooting steps. This is considered hardware related issue. Hence, we will proceed with the warranty replacement process if your Razer Basilisk V3 is still within the warranty coverage period.

Please provide a copy of the receipt or invoice on the purchase of the Razer Basilisk V3 stating clearly the name of the seller or retailer, the date of purchase, and the Razer Basilisk V3 purchased. Preferably in PDF format or picture format.

If possible, could you please provide a video showing the problem that you are encountering?

You may upload the video to Google Drive or YouTube and share with us the URL link, make sure to set the video as Public or Everyone. Or you may attach the video to this email but kindly remind that the size of the video cannot exceed 25MB.

We will validate your warranty status once receiving your receipt.

Looking forward to your response."

How can I approach this? Photoshop for the receipt and upload a corrupted video file? I have no back up for when they reply with something like "Could you upload your video to YouTube or Google Drive instead?"

Curious...