[Nabeshin]

its rather unlikely that both claims where accepted because of ignorant representatives.

You'd be surprised.

I'm referring to just the one claim, namely this:

4. Apple - MacBook 13inch - £1499 - empty box

As said, there's no mention of a one-time exception and If that's the case, he was lucky to have a brain-dead rep approve the claim.

But he said:

1. Apple - iPhone 13 Pro 516gb - £1249 - Empty box (empty outer shipping box - this can only be used once per set of name, address, payment details.
..
4. Apple - MacBook 13inch - £1499 - empty box - exact same as the one above but under different details.

So I'm guessing he DOES refer to the "once per account" thingy after all