[kevinadams]

Seems they lost my return, asked my to fill out a for confirming that i sent the phone.

I honestly think they may have lost my return also. I attempted to get the parcel collected on three separate occasions, but I was busy at the time and wasn't available for the time slots they provided me. Instead, I brought the parcel to a local DPD parcel shop last Monday. Which was also the last day I could return the item according to Currys returns policy. They gave me a tracking number, but it doesn't work and I can't see the whereabouts of my return.

I haven't said anything yet, but I will wait until this week to see if there are any more updates. Did you contact them asking for an update on your return? If so, did you call them or use their live chat service?

I've spoken to a rep on live chat on two separate occasions regarding my return and they have reassured me each time that my return was in fact received and is being processed, and I will receive my refund soon. One of the reps even escalated my claim and said that my return would be 'prioritised'.