[mothered]

So I am kind of forced to go DNA, which does suit my appartment quite well as UPS just puts the package in the hall, no signature whatsoever needed.

As stated In my previous post:

Do note that Apple Is difficult to deal with when using the DNA.

They tend to keep Insisting they're not responsible for loss of goods In transit.

How should I approach the conversation with the representative and how do I make sure she knows of the one-time exception.

If the claim Is eventually declined without suspicious circumstances/events on your end, simply request a one-time exception.