[mothered]

I’ll try calling tomorrow since I’m short on time today.

Good.

A lot can be said over a phone call, as opposed to an email message repeating the same content, thereby not having the opportunity to question them and speak In your defence there and then.

Hopefully they can tell me what inconsistencies are they talking about?

You can remain on the phone until your concerns have been answered.

How am I supposed to address them if I don’t know what they are?

That's precisely our point throughout the entire claim.

Thanks again for your invaluable help.

You're very welcome.