[fabrizio89]

In a rough translation from Spanish they say: “We have verified the Police Report that you sent us and it has not been validated, we ask you to send us the valid document with visible seals and signatures”

I don’t know what they mean by “validated” since it has two signatures by the police officer, a qr code, a process number and in no place it states it’s not closed.

Tell them It's the correct format, namely because It's the original report that was handed to you by the police officer.

If they still fail to use common sense, ask them to contact the station and get a copy sent via email/fax.

They’ve replied, finally in English saying:

Allow me to tell you, the Police Report that you sent us was reviewed by the superior department, which informs us that the document has inconsistencies and that for that reason it could not be validated, we ask you to send us the document again so that each part of it can be seen in a clear way to verify it again, we are here to serve you.

They continue to be vague on what inconsistencies they’ve found.
Nevertheless I’ve rescanned the PR and sent them, emphasising my discontent with all the time-wasting.
Hopefully we’ll get a move from here on.