[mothered]

Yes she called

You must've dealt with a very stubborn officer.

Seldom do they go to the extent of chasing up IMEI numbers.

Might she be able to shut it off after contacting amazon?

Only If Amazon Is willing to place the IMEI In a pool of blacklisted numbers.

Also Can a phone be shut off by using the serial number?

The serial Is attached to Its respective IMEI number, so essentially, It's the IMEI that will be Identified by the serial.

She said she might file a report on the driver too

As said, you've unfortunately communicated with a stubborn officer, who's gone to great lengths to pursue a report for simply claiming nonreceipt of a cell phone.