[mothered]

Is it better to call them or start a live chat with a agent to initiate the dna?

Use whichever gateway you're comfortable and confident with.

also if the dna somehow fails for whatever reason i can always save the refund by saying another family member ended up taking the package for x reason and they didnt let me know right?

Absolutely correct.

You can then reorder the same Item on a totally different account, and SE It using another method.

Other than that i think im ready to tackle this thing.

You're good to go.

Thanks for all the help up till now!

You're very welcome.