[fabrizio89]

The details they asked for were number and value of the my order, tracking number and carrier name and relevant authorities signatures or stamps

My goodness, I don't believe what I'm reading.

Amazon has picked, packed, Invoiced your order and delivered It using their carrier service, yet they're asking "you" for the order number and the Item value, as well as the tracking number and their carrier partner. All of which, Is solely related to the way they processed the shipment, and then stored It In their Internal records. Try and make sense of that.

I have questioned them why they say they cannot verify the police report and I’m waiting on a reply.

I'm very eager to see what they'll reply with.

Please update me.

Once again thanks for all the help.

You're most welcome.

This is completely ludicrous and I feel like I am only dealing with crazy reps.
They are now treating like a DNA when I always claimed EB.
I have, once again, reminded them that I have received the package and it was empty.

Regarding the police report they’re saying it’s not completed when it’s clearly completed and signed by the police officer.
They question its completion but they didn’t even bother to double-check it by calling the police station.
They also insist in writing in Spanish when all my communications have been in English (and I keep asking for them to answer me in English)

I have asked them to escalate my claim to someone who can actually look into in and not send me around in circles to the police station.

I know it’s their goal to make me lose my mind but it’s starting to be too much.